Name :

Company :

Department or Advice Note Number :

How was the process for organising a collection?

Very Good
Good
As Expected
Difficult
Very Inconvenient

Comments:

How would you rate the driver who facilitated the collection? (Considering punctuality, appearance and manner)

Very Good
Good
Average
Poor
Very Poor

Comments:

How would you rate the quality of the returned work?

Excellent
Good
Average
Poor
Very Poor

Comments:

How would you rate the speed of return of the retrievals you requested?

Excellent
Good
Average
Slow
Very Slow
Did not require this service

Comments:

How would you rate the security measures that were taken to look after your work?

Excellent
Good
Neither good nor Poor (or unaware of any measures)
Poor
Unacceptable

Comments:

N.B. Are you aware that your work can be returned with secure encryption at no extra cost?

Yes
No

How would you rate your understanding of the destruction process?

Very Clear
Clear
N/A (our work is returned and not destroyed)
Unclear
Unaware of any process

Comments:

If all or some of your documents are returned after scanning, how would you rate this service? (Taking into account the presentation of the documents, ease of arranging a return delivery and the driver's performance in unloading the paperwork)

Excellent
Good
Average/As Expected
Poor
Very Poor

Comments:

How would you rate your experience of communicating with whom-ever you are trying to contact at HSIM?

Excellent
Good
Average
Poor
Very Poor

Comments:

Please give an overall assessment of your experience of Hugh Symons.:

Excellent
Good
Average
Poor
Very Poor

Comments:

Would you recommend us to other companies/organisations with a scanning requirement?

Yes
No

When will you next be requiring scanning services?

Straight Away/Ongoing
In the next month
2-4 Months
5-8 Months
9-12 Months
Other (please detail below)

Other: